Terms & Conditions

Refunds

If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us. We will refund any postal charges you incur to return such items.

If you are returning an item as part of the Consumer Contracts Regulations 2013, we will not refund the postal charges to return the item to us.

Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible. If the item is simply unwanted, you will need to pay for postage, and we will not refund your original delivery charge.

CONSUMER CONTRACTS REGULATIONS 2013 (EU CUSTOMERS ONLY)
This legislation offers you the following cancellation rights when you buy online or by phone:

• You’re entitled to cancel your contract if you wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods.

• Your right to return products does not apply to goods made to your specification, that have been clearly personalised, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

• If you wish to exercise your right of cancellation, you’re obliged to retain possession of the goods and take reasonable care of them until your return them.

• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, address, details of the order you wish to cancel and, where available, your phone number and email address.

• If you decide to cancel, you should return the goods to us at your cost within 14 days of cancellation and we’ll reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. We won’t refund your original delivery charge unless the goods are faulty, damaged, or not as described. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We’ll refund you no later than 14 days after the day we receive the goods back from you.